Returning an Item

Goods must be returned in their original condition, including packaging, within the cooling off period of 10 days. (We cannot refund opened products).

How to make a return:

1. You will need a Return Number. To get one please contact us here via email at quoting your order number.

2. Place the item in its original packaging and make sure the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.

3. Send the item to VIVID Vitality LTD, Exchange House, 12 – 14 The Crescent, Taunton, Somerset, TA1 4EB. You are responsible for all postage costs in making a return.

4. If the item is in its original condition, we will refund the original payment card.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit